In keeping with the Accessibility for Ontarians with Disabilities Act, 2005, KFL&A Public Health is committed to providing programs and services that are accessible to all and shall make reasonable efforts to ensure that:

• Programs and services are provided in a manner that respects the dignity and independence of persons with disabilities.
• The provision of programs and services to persons with disabilities and others shall be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from programs and services.
• Persons with a disability shall be given an opportunity equal to that given to others to obtain, use and benefit from programs and services.

Under KFL&A Public Health's accessibility policy, persons with disabilities may:

• be accompanied by a guide dog or other service animal and use and keep the animal with them unless the animal is otherwise excluded by law,
• be accompanied by a support person,
• use their own assistive devices for the purpose of obtaining, using, and benefiting from KFL&A Public Health's programs and services, and
• request a copy of our policy and any related materials in an alternate format.

To read the policy in full, please follow this link .

At this time, we are also required to provide public safety information in alternate formats upon request. Below is a list of applicable resources. Please contact us as described in How to Request Information in Other Formats.

• Extreme Heat/Cold Health Response Plans
• Cold Weather Injuries
• Heat-Related Illness
• Stop the Spread
• Hand Hygiene
• Reportable Diseases (Health Protection and Promotion Act)
• Food Safety Tips During a Power Failure
• Sampling Drinking Water
• Disinfection of Wells

If you require information in an alternate format you may contact us in several ways.

E-mail:	access@kflapublichealth.ca
Phone:	613-549-1232 or 1-800-267-7875, ext. 1262
Mail:	221 Portsmouth Avenue Kingston, ON K7M 1V5

KFL&A Public Health provides an electronic form on this website for you to provide feedback on KFL&A Public Health programs and services and how we can serve you better. You may also contact us as described above.